Refund Policy
Effective Date: October 2026 • RelayDor Healthcare Professional Network. This policy governs billing, cancellations, and refund reviews across the platform.
1. Overview
RelayDor is committed to maintaining fair, transparent, and professional billing and transaction practices. This Refund Policy outlines the terms, conditions, procedures, and timelines governing refund requests, subscription cancellations, and billing inquiries associated with paid services on RelayDor.
2. Scope
This policy applies to all registered doctors, healthcare institutions, clinics, and professional members who subscribe to or purchase any optional paid services, institutional tier access, or premium platform features offered through RelayDor.
3. Paid Services
While standard doctor registration, specialist discovery, and peer networking are offered free of charge to individual verified medical practitioners, RelayDor may offer optional paid enterprise licenses, advanced analytics modules, or verified departmental badges. Specific pricing and billing intervals are communicated clearly at the time of purchase.
4. Refund Eligibility
Refund eligibility may depend on the specific service, transaction, and applicable terms communicated at the time of purchase. Generally, refund requests submitted within fourteen (14) calendar days of an initial paid subscription or transaction date are eligible for administrative review.
5. Cancellation
Members may cancel recurring paid subscriptions at any time through their account settings or by submitting a written request to our billing desk. Upon cancellation, your paid access will continue until the conclusion of the current billing cycle, after which no further recurring charges will occur.
6. Non-Refundable Items
Certain transactions are non-refundable once activated or completed. These include fully rendered digital verification services, one-time customized institutional onboarding setups, and expired subscription periods where the service was actively accessible and utilized.
7. Referral / Reward Related Transactions
Participation in the Refer & Earn colleague invitation ecosystem and any associated community perks, tier recognition, or platform badges hold no direct redeemable cash equivalent and are not eligible for cash refunds, conversions, or monetary claims.
8. Duplicate Transactions
In the event that an inadvertent duplicate charge occurs due to payment gateway errors or network interruptions, RelayDor will promptly investigate the billing log and issue a full refund for the duplicate transaction upon verification.
9. Failed Transactions
If funds are debited from a member's account for a transaction that fails to activate the corresponding platform service, the debited amount is typically reversed automatically by the payment processor. If funds are not restored within standard banking timeframes, our billing desk will facilitate manual resolution.
10. Refund Request Process
To request a refund, members must submit a formal written request to our billing department at billing@relaydor.com with the subject line "Refund Request - [Account Name]" within the eligible refund timeframe.
11. Information Required for a Refund Request
When submitting a refund request, please provide the following details:
- Registered doctor full name and medical email address.
- Transaction identifier, invoice number, and transaction date.
- Service or plan name purchased.
- Detailed explanation of the reason for the refund request.
12. Refund Review
Our billing review committee evaluates each refund request individually against platform usage logs, transaction records, and applicable service terms. We strive to complete initial reviews within three to five (3–5) business days of receiving all necessary documentation.
13. Refund Processing
Upon refund approval, the approved amount will be credited back to the original payment method (e.g., credit card, debit card, or electronic banking channel) used at the time of purchase. RelayDor does not issue cash or third-party transfer refunds.
14. Processing Delays
While RelayDor initiates approved refunds immediately, the time required for funds to reflect in your account depends on your financial institution or payment network, typically taking between five to seven (5–7) business days.
15. Exceptions
RelayDor reserves the right to decline refund requests in cases of suspected fraud, abusive transaction behavior, terms of service violations, or repeated cancellation abuse.
16. Policy Changes
We reserve the right to modify or update this Refund Policy at any time. Any revisions will be published on this page with an updated effective date. Transactions completed prior to a policy modification remain governed by the terms in effect at the time of purchase.
17. Contact Us
For billing inquiries, transaction verifications, or refund assistance, please contact our billing department: