Privacy Policy

1. Introduction

Welcome to RelayDor ("RelayDor," "we," "us," or "our"). RelayDor is a specialized professional networking, peer collaboration, and clinical referral coordination platform designed specifically for licensed physicians, medical specialists, surgeons, healthcare consultants, and associated medical practitioners. We respect your privacy and are committed to safeguarding the personal, professional, and credential information you share with us.

This Privacy Policy explains how we collect, use, disclose, maintain, and protect information gathered through the RelayDor website, connected applications, communication forums, and related platform services.

2. Scope of This Privacy Policy

This Privacy Policy applies to all registered members, visitors, and users of the RelayDor platform. It governs all interactions with our digital properties, including profile creation, specialty doctor discovery, peer connections, direct referral exchanges, community participation, and notification services.

This policy does not apply to third-party websites, applications, or external services that may be linked from our platform or that operate independently of RelayDor.

3. Information We Collect

We collect information that you directly provide to us, information generated through your platform activity, and technical data collected automatically when you access RelayDor. We only collect information that is reasonably necessary to fulfill the operational, professional, and verification purposes of the platform.

4. Account and Registration Information

When you register for a RelayDor account, we collect your full legal name, professional salutation, primary medical email address, telephone contact details, account password, and any invitation or referral codes used during registration. This information is required to establish your individual user profile and authenticate your access.

5. Professional Information

To ensure platform integrity and facilitate credible doctor-to-doctor networking, we collect professional medical details including your medical specialty, sub-disciplines, clinical qualifications, degrees (e.g., MBBS, MD, MS, Fellowship), medical council or licensing identifiers, years of clinical experience, and clinical focus areas.

6. Profile Information

You may choose to enrich your public professional profile by providing primary hospital and clinic affiliations, department appointments, consulting hours, clinic locations, professional biographical summaries, and profile display images. You can review, update, or edit this profile information at any time via your profile settings.

7. Information About Connections

We record information regarding the professional connections you initiate, accept, or manage on RelayDor. This includes connection requests between doctors, peer contact directories, specialist circles, and interaction timestamps. This data enables you to organize your clinical referral circle efficiently.

8. Referral Information

When you coordinate a professional referral or clinical handoff through RelayDor, we record metadata associated with the referral, such as the referring doctor, the receiving specialist, specialty category, submission timestamps, and referral status updates. RelayDor provides closed-loop communication tools between practitioners; doctors are responsible for ensuring that all referral data adheres to applicable patient privacy standards.

9. Community and User-Generated Content

Information you share in clinical discussion channels, question threads, protocol forums, and peer replies is collected and processed by RelayDor. When posting in community forums, you agree not to post identifiable patient protected health information and to maintain strict adherence to medical ethics.

10. Notifications and Communications

We collect records of platform notifications, direct inquiries, peer messaging, and customer support communications. We use these records to deliver real-time referral alerts, forum replies, security updates, and essential service notices to your registered contact points.

11. How We Use Information

We use the collected information for specific, legitimate purposes, including:

• Facilitating doctor discovery and specialty directory searches.
• Managing professional doctor-to-doctor connections and peer networks.
• Coordinating clinical referrals and consultation transfers.
• Powering multidisciplinary case discussion forums and knowledge exchanges.
• Administering the colleague invitation and Refer & Earn ecosystem.
• Authenticating accounts, verifying credentials, and preventing fraudulent registrations.
• Providing technical assistance, responding to inquiries, and maintaining service reliability.

12. How We Improve the Platform

We analyze aggregated and anonymized usage patterns, interface response rates, and feature engagement metrics to refine our navigation, optimize specialty search algorithms, and introduce practical tools that simplify doctors' referral workflows.

13. How We Share Information

RelayDor does not sell, rent, monetize, or trade doctors' personal contact information or clinical communication data to third-party commercial advertisers or data brokers. Information is shared strictly under the following limited circumstances:

• With Fellow Network Members: Your professional credentials, specialty, affiliations, and clinical forum posts are shared with other registered doctors on the platform to enable discovery and collaboration.
• With Trusted Infrastructure Providers: We work with reputable cloud hosting, database security, and technical service vendors who operate under strict non-disclosure and data protection contracts.
• For Legal & Compliance Reasons: When required by applicable law, court order, or authorized regulatory investigation.

14. Public and Professional Profile Information

Certain elements of your professional presence—such as your name, medical specialty, hospital affiliation, and public clinical contributions—are visible across the RelayDor doctor network to enable peer discovery. Sensitive account data, such as login passwords and private contact settings, are kept strictly confidential.

15. Data Security

We implement comprehensive technical, administrative, and physical safeguards designed to protect personal and professional data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include TLS/SSL transport encryption, secure access controls, firewalled databases, and regular security reviews.

16. Data Retention

We retain your account and profile information for as long as your RelayDor account remains active or as necessary to fulfill the networking, referral tracking, legal compliance, and dispute resolution purposes outlined in this policy. When an account is closed, we securely archive or delete the associated personal data in accordance with our data disposal schedules.

17. Cookies and Similar Technologies

RelayDor uses essential session cookies, security tokens, and local storage mechanisms to remember your authentication state, maintain user preferences, and secure platform navigation. You can control cookie preferences via your browser settings, though disabling essential cookies may impact platform functionality.

18. Third-Party Services

Our platform may occasionally incorporate integrations or links to external medical databases, conference schedules, or institutional directories. We are not responsible for the privacy practices, content, or terms of third-party services. We encourage members to review the privacy statements of any external sites they visit.

19. User Choices and Rights

Registered doctors have full control over their account information. You have the right to:

• Access, review, and edit your profile credentials and clinical details at any time.
• Adjust your notification preferences for referrals, community replies, and network invites.
• Request an export of your personal profile data.
• Request the deactivation or permanent deletion of your RelayDor profile by contacting support.

20. Children's Privacy

RelayDor is exclusively designed for licensed adult healthcare practitioners and medical professionals. We do not knowingly solicit, collect, or process information from individuals under the age of 18. If we become aware that an unauthorized account has been created by a minor, we will promptly terminate the account.

21. Changes to This Policy

We may periodically update this Privacy Policy to reflect enhancements in our platform features, operational practices, or applicable regulatory standards. Any material changes will be announced with an updated effective date on this page or via direct in-app notification.

22. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact our privacy and compliance desk: